Electronic Funds Transfer (EFT)

Regulation E is a federal law protecting your rights as a consumer on EFT services.  EFT services offered by First Fed include but are not limited to, automated teller machines, direct deposits, debit card transactions, loan payments made electronically, payments made through a bill-payment service, electronic checks, and pre-authorized transfers.  

EFT Services 

Automated Teller Machines (ATM)ATMs are available for deposits, withdrawals, or transfer from your ATM authorized accounts.  You may withdraw up to $500.00 each business day.  A weekend or holiday represents one business day for ATM withdrawals.  You may transfer funds between your checking and savings accounts. 
Debit Card Services You may use your Debit Card to purchase goods and services from participating merchants. Some merchants may permit you to receive cash back as part of the purchase. Purchases are debited from your checking account. 
Direct Deposits to your AccountIf you have arranged to have direct deposits made to your account electronically, you may log into your Quin account at helloquin.com/login to find out whether or not the deposit has been made.  
Electronic Checks You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or to pay bills. 
Pre-Authorized TransfersYou may authorize us to make regular transfers into and out of your account.

How to Stop Pre-Authorized Transfers – If you authorized First Fed to make regular payments out of your account, you can stop any of these payments.  Here’s how: email us at support@helloquin.com in time for us to receive your request 3 business days or more before the payment is scheduled.    We will charge you according to your Quin Checking disclosure for each stop order we receive.  

If these payments may vary in amount, the person you are going to pay will tell you 10 days before each payment, when it will be made and how much it will be.  You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set. 

If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, First Fed will be liable for your losses or damages. 

Business DaysOur business days are Monday through Friday, excluding state and federal holidays.  

Confidentiality and Disclosure of Account Information – We will disclose information to third parties about your account or the preauthorized electronic transfer: 

  • Where it is necessary for completing the payment or transfer or to investigate or resolve error(s) involving transfer;
  • To verify the existence and conditions of your account for a third party, such as a credit bureau or merchant in response to your properly signed request; or
  • In order to comply with government agency or court orders;
  • If you give us written permission;
  • To non-affiliated joint marketing partners with whom we have a formal agreement with to market financial products and/or services to you.

Please review our Privacy Policy for more details located at www.helloquin.com 

Consumer Liability – Tell us AT ONCE if you believe your card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check.    You could lose all the money in your account.  If you tell us within two (2) business days after you learn of the loss or theft of your card, you will not lose more than $50 if someone used your card without your permission.  If you DO NOT tell us within two (2) business days after you learn of the loss or theft of your card, and we can prove we could have prevented the unauthorized use of your card if you had informed us, you could lose up to $500.  Also, if your statement shows transfers that you did not make, notify us at once.  If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after that time if we can prove that we could have prevented someone from taking the money if it had been reported in time.  If a valid reason prevented reporting to us, we may extend the time period.  If you believe your card has been lost, or stolen, or that someone has transferred or may transfer money from your account without your permission, email support@helloquin.com as soon as possible. 

Debit Card Transactions – First Fed must limit cardholder liability for unauthorized VISA® transactions as follows: 

  • For unauthorized VISA® transactions on a lost or stolen card or code: o Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen VISA® card or code.  This additional limit on liability does not apply to ATM transactions, to transactions using your Personal Identification Number or PIN-less debit transactions which are not processed by VISA®, or to commercial cards.

First Fed requires the cardholder to provide a written statement regarding claims of unauthorized transactions within ten (10) business days in order to receive provisional credit.  First Fed will provide provisional credit within five (5) business days of receiving the written statement.  If we do not receive the written statement within ten (10) business days, we may not provide the provisional credit.  

For errors involving Point-of-Sale transactions, we may take up to 90 days to investigate your complaint or question.  For new accounts, we may take up to 20 business days to credit your account for the amount you have reported as an error.  These provisions for cardholder liability DO NOT apply to transactions on VISA® Commercial cards or VISA® or PLUS ATM transactions. 

Pin-Less Debit Transactions.  When you use your card with a VISA® logo on the ACCEL/EXCHANGE network the transaction may be processed as a debit transaction without requiring authentication (“PIN-less”).  Transactions that are completed as PIN-less debit transactions will not be processed by VISA® and may post to your account as an ATM or Debit transaction rather than a VISA® purchase.  Transactions processed in this manner may not qualify for VISA® rewards or points as they are not processed on the VISA® network. 

Transactions completed as PIN-less debit transactions include, but may not be limited to, government payments, utilities, and property management fees.  

Documentation –  

Transaction Receipts – Depending on the owner of an ATM, you may not be given the option to receive a receipt if your transaction is less than $15.00.  Upon completing a transaction of $15.00 or more, you will receive a printed receipt documenting the transaction (unless you choose not to get a paper receipt).  These receipts should be retained to verify that a transaction was performed.  A receipt will be provided for any transaction of more than $15.00 made with your ATM or Debit card at a participating Merchant. If the transaction is $15.00 or less, the participating merchant is not required to provide a receipt.  

Pre-authorized Credits – If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money. 

Periodic Statements – You will receive a monthly account statement from us for your account if you have electronic funds transfer transactions. 

Electronic Check – You may access your account(s) by electronic check.  Your authorization to make this type of electronic funds transfer may be expressed in writing or implied through the posting of a sign. 

Check Your Statement Carefully – Notification of Errors – It is important that you check your statement.  If the statement shows transfers that you did not make, tell us at once.  If you do not notify us within 60 days after the statement was transmitted to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.  If a good reason such as a long trip or a hospital stay kept you from telling us, we may extend these time periods for a reasonable period. 

Email at support@helloquin.com as soon as you can if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we send the first statement on which the problem or error appeared to limit your liability. 

  • Tell us your name and account number.
  • Describe the error or transfer you are unsure about and explain clearly why you believe it is an error or why you need information.
  • Tell us the dollar amount and date of the suspected error.

We will tell you the results of our investigation within 10 business days of receiving notice of the error and will correct any error promptly.  If we need more time, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will re-credit your account within 10 business days from the date we receive the notice of error for the amount of the alleged error (including interest where applicable), so that you will have use of the money during the time it takes us to complete our investigation.  We will notify you of the amount and date of the provisional credit within 2 business days of providing credit.  For errors involving point-of-sale transactions, new accounts, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question.  For new accounts we may take up to 20 business days to credit your account for the amount you have reported as an error. 

If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit your account.  If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation.  If we determine that an error has occurred, we will correct the error within 1 business day and will report the result of the investigation within 3 business days after completing the investigation.  You may ask for copies of the documents that we used in our investigation. 

Fees – First Fed may charge a fee for any withdrawal made at a non-proprietary ATM (any ATM not owned and operated by First Fed). First Fed does not impose a charge for Point-of-Sale purchases, deposits, transfers, or balance inquiries.  Additional charges by third parties may be added at Point-of-Sale Terminals (purchases made with your Check/ATM card) or at ATM terminals not owned by First Fed. Please see your Quin Checking disclosure for a list of fees for ATM charges related to your Quin account. 

03/2022